Question 1

Why per-org instead of per-user?

Accepted Answer

Healthcare practices have variable staffing - receptionists, locums, assistants, and practitioners come and go. Per-user pricing punishes you for staffing flexibility. Per-org keeps your bill predictable as you grow.

Question 2

How does the modular pricing work?

Accepted Answer

Every practice starts on Basic (R1,500/mo) which includes the dashboard, patient records, calendar, tasks and workflow automation, with unlimited users and sites. Add modules - hearing aids, forms & tests, repairs, babies, communication hub & templates, billing & invoicing, stock & inventory, reporting & insights - for R250/mo each, or take Everything at R2,500/mo.

Question 3

How does pay-as-you-go messaging work?

Accepted Answer

WhatsApp, SMS and email are live. Outbound messages are billed per send at carrier cost, with no markup; inbound WhatsApp and SMS are free. Reminders, confirmations, birthdays and form requests trigger off your diary, with delivery fallback, quiet hours and bounce tracking built in.

Question 4

How do I get started?

Accepted Answer

Book a demo and we'll walk you through the platform and set your practice up with you during a guided onboarding.

Question 5

Can we migrate from another system?

Accepted Answer

Yes, and we treat it as our job rather than yours. We map and clean your data, bring across historical records and documents, recreate your forms, appointment types and workflows, and run a validation pass with you before you switch over. You keep a full export of everything, always.

Question 6

Is OmniCore-AI compliant for medical data?

Accepted Answer

Yes - OmniCore-AI is POPIA compliant, and built with HPCSA and GDPR in mind: database and backups in AWS eu-west-1 (Ireland), encryption in transit and at rest, audit logging, and row-level-security tenant isolation so one practice cannot reach another's data. Our trust page sets out the detail, including what we are not yet certified for.

Question 7

Can I export my data?

Accepted Answer

Yes, at any time and in full - patients, appointments, clinical records, documents and invoices. Your data is yours, and being able to leave with it is a deliberate feature, not a concession. We never delete a practice's data because a subscription lapsed; an unpaid account goes read-only with export still available.

Question 8

Can you support my discipline or test types?

Accepted Answer

The platform is modular, so a discipline is a grouping of modules plus its own test types, forms and seed data - not different software. Audiology, physiotherapy, psychology, speech therapy, chiropractic, occupational therapy and multi-discipline medical groups run on it today, with optometry coming soon; if you need another, tell us and we'll prioritise it.

Question 9

Do I need a credit card to start?

Accepted Answer

No. The 14-day trial asks for an email, a password and your practice name. Billing details are the last step of setup and stay optional until the trial ends.

Question 10

What happens after 14 days?

Accepted Answer

You pick a plan and pay, or the practice goes read-only - you can still open and export everything, you just can't add to it. Nothing is deleted. If you need longer to evaluate, ask us and we'll extend the trial.

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